The waiting room is full. That's no time for your computer to falter.
In a practice the schedule is tight and your patients' records are central. We make sure your software, eHealth connections and devices are there when your consultations start, and that patient data stays protected.
A consultation day
From the first patient to the last appointment: where IT makes the difference in a practice, and what we keep an eye on in the background.
Your software supplier remains responsible for the medical software. We take care of the workstations, the network and the backup around it, and coordinate with them.
- 1Before the first appointment
Workstations ready, updates already done
We schedule updates and restarts outside your consultation hours. Whoever logs in finds a workstation that simply starts up.
- 2Reception
Patient checked in with eID and eHealth
Card readers and eHealth certificates are monitored, so an expired certificate does not only come to light when the patient is at the desk.
- 3Consultation
Every care provider with their own login
Signing in with a personal login and MFA, and a screen that locks when you leave the room. That way you know who opened which record.
- 4Home visit
The record comes along, encrypted
A laptop or tablet with an encrypted drive and secure access to your practice software. If the device goes missing, we wipe it remotely.
- 5After the last patient
Backup and closing
Practice data is backed up encrypted, and at fixed intervals we restore a backup as a test. For an urgent outage outside office hours there is the emergency line.
Time for the patient, not for the computer
Your practice software, eHealth connections and devices should simply work. We keep an eye on them, so a consultation does not start with a frozen PC.
The basics for a practice with patient data
What we check first in every practice. How much of it is in order at your practice today?
Access to records
- A personal login for every care provider, including at reception
- Permissions by role: doctor, therapist, reception or trainee
- Access for people who leave, closed straight away
Signing in
- MFA on email, admin accounts and cloud practice software
- Screens that lock when nobody is in front of them
Devices
- Encrypted drives on laptops and PCs
- Updates within a fixed period, outside consultations
- Devices you can wipe remotely
Backup and recovery
- An encrypted backup that is separate from the network
- A recovery test in the past year
- An agreed recovery time for your practice data
eHealth and connections
- eHealth certificates and card readers monitored
- Reports and results through secure channels, not ordinary email
- Guest wifi in the waiting room separated from the practice network
This list covers the technical basics. Which legal and professional conduct rules apply to your practice is explained by the eHealth platform, the Data Protection Authority or your professional body. We do not give legal advice.
Have your practice checkedThe systems around your practice
We work with the medical software you already use and coordinate with the supplier. We take care of everything around it.
In the practice
- Practice software and medical records
- Scheduling and online appointments
- eID card readers
- eHealth certificates
- Printers and scanners
Workplace & security
- Microsoft 365
- Windows 11 baseline
- Intune device management
- Microsoft Entra ID
- MFA & conditional access
Network & recovery
- Managed firewall
- Separate guest wifi for the waiting room
- Encrypted backup
- Tested restores
What we usually set up first
All solutionsQuestions from practices like yours
We work with the suppliers of the common medical packages and follow their requirements for workstations, network and backup. If something needs to be coordinated with the supplier, we do that for you.
With personal logins, MFA, encrypted devices and backups, and logging of who opens which record. Which legal obligations apply to your practice is best discussed with your professional body or adviser.
The service desk is open Monday to Friday, from 9 am to 5 pm, and we schedule maintenance outside your consultations. For evening consultations or an outage outside office hours there is an emergency line.
Because the backup is tested regularly, we know how quickly your practice data is back. We agree that recovery time with you in advance, so you know where you stand.
No. A solo practice gets the same structure as a group practice, in proportion in scope and price.
Talk to someone who knows your consultation hours.
We look at your workstations, access and backup and tell you what we would secure first.